English
When contacting support, please, observe the following rules:
- Specify only one mailbox to which the answer will come.
- Fill in the fields: Name, E-mail, Game, Platform, Category (see below), Subject.
- Brief
description of problems, or suggestions, indicating what the player
did, what he had expected to see, and that was in reality.To speed up the response, fill in the fields: "Game site" and" Category":
- "Payment" - in the case of billing or payment problems.
- "Problem" - in the case of the game play problems, complaints and other troubles;
- "Bug report" - if you describe a bug.
- "Suggestion" - if you suggest any improvement of the game.
Support specialists will review and respond to your request. Response time depends on the workload of professionals, so please do not submit more than one ticket on the same problem, it will only slow down the speed of processing of requests.
If the problem is solved, please close your ticket, using the link in response letter, or write a letter with the subject "CLOSE". We hope for your understanding.
- "Payment" - in the case of billing or payment problems.